Following some changes to our organisation over the last 12 months we have been in a position to re-define what we do and the tools we use to do it. Quite simply put we use suction equipment and jetting and CCTV equipment to identify and resolve challenges to the built infrastructure. However sometimes it’s not just the physical act of doing it is the engineering mindset behind the physical process- it is the personnel involved at all stages of the process with our clients.
Fundamentally we do just suck ****, but we identify with the client what their objectives are each time and try to follow the principle of the “5 Why’s”. Problem solving and understanding objectives may appear to be simple however we aim to provide boundaries surrounding these that permit other parameters to be involved in the decision making process. So we ask and we ask and sometimes you understand that the client has assumed they need their tank cleaned or a pipe jetted however actually they may require something completely different. Or by following their direct instruction you may address the problem inadequately or not have the right tools in order to manage any changing dynamic on site.
We are also a negative sale- our clients don’t really want to see us on site a lot! So we have always been aware that we need to add value and if they don’t really need us to do something… that’s exactly what we tell them!
In the beginning it was about creating a space where we could provide simple solutions to complex problems around waste management and material recovery. Much of the work we do demonstrates that there is human error involved or the infrastructure is not suitable for the purpose it was designed. This is apparent in many sewage package plants and large AD plants…demonstrating huge silt build up as the materials being considered for treatment are not homogenous and there is very little control over this homogeneity. So we prepare the clients by asking questions and understanding what is their driver- compliance, costs, audits, proactive management or simply an assumption that it should be done. This then creates the basis on which to cost and plan any remediation works and ensure we deliver actually what the client needs.
Our internal engineering mindset is something we also like to hone and develop with all personnel so no matter where you find yourself coming into contact with our people they will be thinking about how we can assist you. We also have this on our walls and in our internal literature!
Engineers help create solution spaces- suites of possibilities that offer new choices, conveniences and comforts-that redefine our standard of living. With fingerprints on nearly all aspects of the modern world, engineers are engaged in a profession with profound consequences. They are the prospectors of new opportunities, propellers of economies, designers of our material destinies, silent voices in every conversation, and subliminal brokers who facilitate our experiences with the world. Therein lies a paradox: engineering is omnipresent but invisible. It tends to be discussed only when an airplane crashes, a bridge buckles, a building crumbles, or a technology fails.” Guru Madhavan
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